Providing top-notch water purifier service requires efficient management of various tasks such as annual maintenance contracts (AMCs), service requests, staff assignments, and invoicing. Our Track-New software is specifically designed to simplify these processes, making your operations smoother and more effective. Here’s a detailed guide on how to use Track-New for managing your water purifier service business:

Water Purifier Service Management How to Use?

1. Managing Annual Maintenance Contracts (AMCs)

AMCs are vital for maintaining customer relationships and ensuring regular service. Track-New allows you to manage AMCs effortlessly:

• Create and Track AMCs: Easily create new AMC agreements for your customers directly in the software. Track-New allows you to set up recurring services, including filter replacements and regular maintenance checks, with specific intervals. This ensures that you never miss a scheduled service.
• Renewal Reminders: Automated reminders are sent out to both you and your customers when an AMC is nearing its expiry date. This feature helps you maintain customer retention by encouraging timely renewals.

2. Service Request Creation and Management

Handling service requests efficiently is key to customer satisfaction. Track-New streamlines this process by allowing you to:

• Create Service Requests: When a customer contacts you for a service, you can quickly create a service request within the software. All details, such as the customer’s name, address, issue description, and preferred time, are stored in one place.
• Automated Notifications: Once a service request is created, Track-New sends an automated confirmation to the customer, providing them with the assurance that their request has been received and is being handled.

3. Assigning Staff to Service Requests

Assigning the right technician to a job is crucial for effective service delivery. With Track-New, you can:

• Easily Assign Technicians: The software allows you to assign service requests to available technicians based on their skills, location, and availability. This ensures that the most suitable technician is assigned to each job.
• Real-Time Updates: Once a technician is assigned, they receive real-time updates on their mobile device with all the details of the service request, ensuring they are fully prepared before arriving at the customer’s location.

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4. Advanced Invoicing and Billing

Track-New simplifies the billing process with automated invoicing:

• Generate Invoices Instantly: After completing a service, technicians can generate an invoice directly from their mobile device using Track-New. The software auto/manually calculates service charges, parts replaced, and any applicable taxes, ensuring accurate billing.
• Send Invoices to Customers: Once the invoice is generated, it can be instantly sent to the customer via Whatsapp or SMS, making the payment process quick and seamless. This helps in reducing payment delays and improving cash flow for your business.

5. Tracking and Reporting

Track-New provides powerful tools for tracking all aspects of your service operations:

• Service History and Records: Easily access detailed service histories for all your customers, including past service requests, completed jobs, and AMC details. This information is invaluable for providing personalized service and identifying potential upsell opportunities.
• Performance Reports: The software generates comprehensive reports on various metrics, such as technician performance, service request turnaround time, and customer satisfaction. These insights help you optimize your operations and improve overall service quality.

6. User-Friendly Interface – Easy to understand

Track-New is designed to be intuitive and easy to use:

• Simple Navigation: With a clean and user-friendly interface, Track-New allows you and your team to quickly navigate between different modules such as AMCs, service requests, and invoicing. Minimal training is required, enabling your team to start using the software immediately.
• Mobile Access: The mobile-friendly version of Track-New ensures that technicians can access all necessary information on the go, reducing downtime and improving efficiency.

Conclusion

By leveraging the full capabilities of Track-New software, you can streamline your water purifier service operations, from managing AMCs and service requests to assigning staff and automating invoicing. This allows you to focus on delivering exceptional service to your customers while improving efficiency and profitability. Start using Track-New today to transform the way you manage your water purifier service business!