The service CRM
your field team
actually loves.
From service booking to AMC renewals, inventory to GST invoicing — Track New runs your entire service operation in one place. Built for the 500+ service businesses we serve across 12+ industries.
from 500+ businesses using Track New
Cooling issue — gas refill required
Split AC · 1.5T · LG
Ganesh K
Ravi K
Active
Timeline
Powering service teams at
Every part of your service business — on the same page.
Real-time service board your team will actually use
Drag-and-drop Kanban view lets you move tickets across stages. Every update triggers WhatsApp notifications to the customer — zero follow-up calls.
- Auto-assign tickets by technician availability & skill
- WhatsApp status updates at every stage
- Photo & signature capture on completion
- SLA breach alerts with escalation rules
Display not working
Water leaking from unit
Cooling issue — gas refill
Compressor noise
Annual maintenance done
PCB replaced
Service Management
Track every job from booking to delivery with live status and WhatsApp alerts.
Lead Management
Capture walk-ins, calls, and web leads. Follow up and convert systematically.
AMC Management
Manage annual contracts with automated renewals and scheduled service visits.
RMA Workflow
Handle returns and replacements with full traceability and vendor coordination.
Sales & Invoice
GST-compliant invoices with partial payments, WhatsApp delivery, and Tally export.
Proforma Invoice
Send advance payment requests before starting work. Convert to invoice in one click.
Quotes & Estimates
Create professional quotes with line items, taxes, and terms. Share via link or PDF.
Inventory
Real-time stock across branches. Low-stock alerts, purchase orders, and transfers.
Customer CRM
Full service history, AMC status, payment ledger, and communication log per customer.
Expenses
Track business expenses by category, branch, and employee. Attach receipts.
Reports
Revenue, technician performance, branch P&L, and GSTR-1 export at a glance.
View all featuresExploreFrom ‘where’s the receipt book?’ to a real
operation in a week.
Sign up & set up
Add branches, team members, services, and inventory. Import existing data in minutes.
Log every service
Counter staff, technician app, or customer portal — every job gets tracked from day one.
Automate the boring parts
WhatsApp updates, AMC renewal reminders, and invoices go out without anyone lifting a finger.
Decide with data
Weekly digests, branch P&L, technician leaderboards — see what matters at a glance.
Built for the way your industry actually works.
Every industry has its own workflows, compliance needs, and customer expectations. Track New adapts to yours — whether you service AC units, install CCTV, or maintain medical equipment.
Computer & IT
Laptop, desktop, printer repair and IT AMC management.
180+ businessesCCTV & Security
Installation, maintenance, and AMC for surveillance systems.
92 businessesAC & HVAC
Split AC, central HVAC service, gas refill, and AMC tracking.
74 businessesWater Purifier
RO, UV filter servicing with scheduled maintenance reminders.
58 businessesBattery/UPS/Inverter
Battery replacement, UPS repair, and warranty management.
46 businessesPest Control
Recurring pest control schedules, AMC, and field tech dispatch.
38 businessesMedical Equipment
Hospital device maintenance with compliance tracking and SLAs.
22 businessesFire Safety
Fire extinguisher servicing, inspection logs, and AMC renewals.
31 businessesWeighing Machines
Calibration schedules, service history, and compliance records.
14 businessesHome Appliances
TV, washing machine, refrigerator repair and spare parts tracking.
67 businessesSolar Panels
Panel installation, cleaning schedules, and inverter maintenance.
19 businessesCopier & Xerox
Copier AMC, toner management, and page-count billing.
27 businessesGood morning,
Arun K.
AC gas refill
#10428
Printer paper jam
#10431
RO filter swap
#10432
“Your AC service is complete”
Your technicians carry the office in their pocket.
Everything a field technician needs — job details, customer info, parts list, photo upload, digital signature — available on a mobile app that works even offline.
Offline-ready tech app
Update jobs even without signal. Syncs when back online.
WhatsApp Business API
Automated updates, reminders, and invoice delivery.
Live GPS & ETA
Real-time technician location and estimated arrival.
Role-based access
9 roles with granular permissions per feature.
Less ‘I’ll call back’ more ‘it’s done.’
“We used to lose track of service jobs on paper. Now every job has a status, every customer gets a WhatsApp update, and I can see branch performance from my phone.”
Gopal Krishnan
Founder, GK Technologies, Chennai
“Managing 200+ AMC clients was chaos. Track New automated renewals, scheduled visits, and sends reminders. Our renewal rate jumped to 91% in 6 months.”
Kokila Devi
Operations Manager, CoolBreeze AC, Coimbatore
“Inventory tracking and invoicing used to eat 14 hours a week. Now the system handles stock alerts, generates GST invoices, and my team focuses on installations.”
Hari Prasad
CEO, SecureVision CCTV, Madurai
Works with the tools you already run your business on.
Business API
Tally
Accounting sync
Razorpay
Payment gateway
Gmail
Email notifications
GSTN
GSTR-1 export
REST API
Custom integrations
Start free. Grow at your own pace.
Prices exclusive of GST. Annual billing saves 20%.
Built in India, for Indian service businesses.
GST, HSN, CGST/SGST
Built-in Indian tax compliance. GSTR-1 export, HSN codes, and multi-state billing.
WhatsApp-first
Automated status updates, invoice delivery, and AMC reminders via WhatsApp Business API.
Works on 2G
Lightweight and fast. Your field team never waits, even on the slowest networks.
Multi-branch ready
Manage 1 or 50 branches from a single dashboard. Inter-branch stock transfers included.
9 roles, row-level
From Super Admin to Receptionist — granular permissions for every feature and branch.
Cloud + desktop + mobile
Web app, Windows desktop with thermal printing, and Android/iOS technician app.
Secure & backed up
99.9% uptime. Data encrypted at rest and in transit. Daily backups with point-in-time recovery.
Local support
A support team that speaks your language and understands your business. WhatsApp or call.
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Service businesses
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Industries served
0+
Services tracked /mo
0%
Platform uptime
Before you ask the sales team.
How is Track New different from Zoho FSM or Freshdesk?
Track New is purpose-built for Indian service businesses. We handle GST invoicing (CGST/SGST/IGST), HSN codes, GSTR-1 export, and WhatsApp-first communication out of the box. Unlike horizontal tools, every feature — from AMC renewals to technician dispatch — is designed for how service shops actually operate in India.
Can I import my existing customers, products, and service history?
Yes. We support CSV/Excel import for customers, products, inventory, and service records. Our onboarding team can also help you migrate data from spreadsheets, Tally, or other tools at no extra cost on Professional and Enterprise plans.
Do you support WhatsApp Business API?
Yes. Track New integrates with the official WhatsApp Business API for automated status updates, invoice delivery, AMC renewal reminders, and payment confirmations. You can also send bulk messages and use message templates approved by Meta.
Is Track New GST-compliant?
Fully. We support CGST/SGST/IGST, HSN/SAC codes, multi-state billing, reverse charge, and GSTR-1 export in JSON format. Invoices are generated with all mandatory fields as per GST law, and you can export data directly to Tally.
Can my technicians use Track New offline?
Yes. The technician mobile app works offline — techs can view job details, update status, capture photos, and collect digital signatures even without network. All changes sync automatically when connectivity returns.
Where is my data stored?
Your data is stored on secure cloud servers in India (Mumbai region). We use encrypted connections (TLS 1.3), encrypt data at rest (AES-256), run automated daily backups with point-in-time recovery, and maintain 99.9% uptime SLA.
Run your service business like
the biggest in the city.
Join 500+ service businesses already using Track New to streamline operations, delight customers, and grow revenue.