Cancellation & Refund Policy

This Cancellation & Refund Policy explains how subscription cancellations and refunds work for the Track New SaaS platform operated by Eagleminds Technologies Private Limited ("we", "us", "our"). This policy applies to all paid subscription plans and add-ons purchased through our website or platform. It should be read together with our Terms of Service.

• You may cancel your subscription at any time from your account settings in the admin portal, or by writing to us at [email protected].
• Cancellation stops the automatic renewal of your subscription. Your plan remains active with full access until the end of the current billing period that you have already paid for.
• Cancelling does not delete your account or data. After your paid period ends, your account moves to a restricted state and you have 30 days to export your data before it is permanently deleted.
• To avoid being charged for the next billing cycle, cancel at least 24 hours before your renewal date.

• Payments for monthly subscription plans are non-refundable. When you cancel, you keep access until the end of the current month's billing period, and no further charges are made.
• We do not provide refunds or credits for partial months, unused features, or periods where you did not log in to the platform.

• If you cancel an annual subscription within the first 30 days of purchase, you may request a pro-rated refund for the unused portion of your subscription.
• After the first 30 days, annual subscriptions are non-refundable. You retain access until the end of the annual term you have paid for.
• Pro-rated refunds are calculated after deducting the value of the period already used (at the equivalent monthly rate) and any applicable payment gateway charges and taxes that cannot be recovered.

Fees paid for add-ons, extra usage, setup or onboarding services, and other one-time purchases are non-refundable once the add-on has been activated or the service has been delivered.

Regardless of plan type, we will issue a refund where:

• You were charged in error, including duplicate payments or charges after a confirmed cancellation.
• A payment was captured but your subscription was not activated and we are unable to activate it within a reasonable time.
• A refund is required under applicable law.

Refunds are not provided for dissatisfaction arising from misuse of the platform, failure to configure features, or violations of our Terms of Service that lead to account suspension or termination.

• Email [email protected] from your registered email address with your company name, registered mobile number, and the payment reference or invoice number.
• We review refund requests within 3–5 business days and notify you of the outcome by email.

• Approved refunds are processed to the original payment method used at the time of purchase, via our payment partner (Razorpay).
• Once processed, refunds typically reflect in your account within 5–10 business days, depending on your bank or card issuer.
• All refunds are made in Indian Rupees (INR). Any currency conversion or bank charges levied by your bank are outside our control.

We may update this Cancellation & Refund Policy from time to time. The "Last updated" date at the top of this page indicates the latest revision. Material changes will be communicated by email or an in-app notice, and continued use of the platform after changes take effect constitutes acceptance of the revised policy.

If you have questions about cancellations or refunds, contact us at: