Lead & Enquiry Tracking
Walk-ins, calls, WhatsApp messages and website forms all land in one place. Track New makes sure every lead gets a timely follow-up and a clear next step.
One inbox for every enquiry
Stop losing leads across notebooks, chat threads and sticky notes.
- Capture enquiries from website forms, calls and walk-ins
- Record the customer, requirement and source for every lead
- Assign leads to the right salesperson automatically
Visual coming soon
Follow up before the lead goes cold
A simple follow-up workflow keeps your team on schedule.
- Set reminders for the next call or visit
- Track lead status from New to Contacted, Quoted and Won or Lost
- See conversion rates by source and by salesperson
Visual coming soon
Why Lead & Enquiry Tracking?
Turn every enquiry into a paying customer.
Win more business
Timely, consistent follow-ups convert far more enquiries into jobs.
Know what is working
See which channels bring the best leads so you can spend smarter.
Accountable team
Every lead has an owner and a due follow-up, so nothing is ignored.
Frequently Asked Questions
Common questions about Lead & Enquiry Tracking in Track New.
Yes. Enquiry forms on your Track New website submit straight into your lead list, ready to assign and follow up.
You can record a reason when a lead is marked lost, which helps you spot pricing or process issues over time.
Yes. Once a lead is won you can turn it into an estimate or a service job without re-entering the customer details.
Related Features
Discover other features that work great together.
Service Management
Log, assign and track every repair job with a clear status pipeline your whole team can follow.
Learn more→Estimates & Quotations
Send clear, itemised estimates and convert approved quotes into jobs instantly.
Learn more→Customer CRM
A complete customer history — devices, jobs, invoices and contracts in one profile.
Learn more→Run your service business like
the biggest in the city.
Join 500+ service businesses already using Track New to streamline operations, delight customers, and grow revenue.