Service Management
Replace paper job sheets and WhatsApp chaos with a single pipeline. Track New keeps every service request organised from the moment a device arrives to the day it is handed back.
A pipeline that mirrors your workshop
Move jobs through clear stages so nothing is forgotten and customers always get a straight answer.
- Stages from Pending and In Progress to Waiting for Parts, Completed and Delivered
- Digital job sheets with device details, fault notes and photos
- Assign technicians and see each person’s active workload at a glance
Visual coming soon
Keep customers informed automatically
Cut down on "is it ready yet?" calls with status updates customers can check themselves.
- Public tracking link so customers follow progress online
- WhatsApp updates when a job is received, ready or delivered
- Delivery confirmation with OTP so handovers are recorded
Visual coming soon
Why Service Management?
Every job, tracked from intake to delivery.
Nothing slips through
Every job has an owner and a status, so devices never sit forgotten on a shelf.
Faster turnaround
Technicians see exactly what to work on next and what is blocked waiting on parts.
Fewer status calls
Customers check progress themselves, freeing your front desk for real work.
Frequently Asked Questions
Common questions about Service Management in Track New.
Yes. The default pipeline covers most repair workflows, and you can adapt statuses to match how your workshop actually operates.
Yes. Technicians use the Track New mobile app to view assigned jobs, add notes and photos, and update status from the field.
It does. Each branch sees its own jobs while owners and admins get a company-wide view across every location.
Related Features
Discover other features that work great together.
Lead & Enquiry Tracking
Capture enquiries from every channel and follow up on time so no opportunity goes cold.
Learn more→Invoicing & Billing
Create professional, tax-compliant invoices and track exactly who has paid.
Learn more→Inventory Management
Track spare parts and stock with low-stock alerts so jobs are never delayed.
Learn more→Run your service business like
the biggest in the city.
Join 500+ service businesses already using Track New to streamline operations, delight customers, and grow revenue.