Customer CRM
Your customers are your biggest asset. Track New gives every customer a single profile with their full device, service and billing history.
One profile, the full picture
Stop searching through files — everything about a customer is in one place.
- Contact details, devices and addresses
- Complete service, estimate and invoice history
- Linked AMC contracts and outstanding dues
Visual coming soon
Build lasting relationships
Use history to give faster, more personal service.
- Instantly see a returning customer’s past repairs
- Identify your most valuable customers
- Reach customers over WhatsApp from their profile
Visual coming soon
Why Customer CRM?
Every customer, every job, one record.
Faster service
Past device and repair history is one click away at the counter.
More repeat business
Knowing your customers helps you keep them coming back.
No duplicate records
One clean profile per customer keeps your data trustworthy.
Frequently Asked Questions
Common questions about Customer CRM in Track New.
Yes. Each profile shows every service job, estimate, invoice and AMC contract linked to that customer.
You can. Existing customers can be brought into Track New so you start with your full database.
Yes. You can reach a customer over WhatsApp directly from their record.
Related Features
Discover other features that work great together.
Service Management
Log, assign and track every repair job with a clear status pipeline your whole team can follow.
Learn more→Lead & Enquiry Tracking
Capture enquiries from every channel and follow up on time so no opportunity goes cold.
Learn more→AMC Management
Manage annual maintenance contracts, scheduled visits and renewals without spreadsheets.
Learn more→Run your service business like
the biggest in the city.
Join 500+ service businesses already using Track New to streamline operations, delight customers, and grow revenue.